Privacy policy
Last updated: 20 September 2026
Who is responsible
Freejoyer is operated by FREEJOY HOLDINGS (HONGKONG) CO., LIMITED, which is responsible for the personal data it uses to run this store. For privacy requests, contact support@freejoyerbot.com. Our business address is on the Contact page.
Data we use
Depending on how you use the store, data includes contact, billing and delivery details; orders and payment status; pickup appointments; support messages and files you choose to send; reviews; and device, browser, IP address and browsing information. Payment providers process payment details for the method you select. Do not send card numbers or unnecessary sensitive information by email.
Purposes and legal bases
We use data to fulfil orders, arrange delivery or pickup, and provide returns and support under our contract with you or at your request before purchase. Legal obligations support required tax, accounting and regulatory records. Our legitimate interests support fraud prevention, security and handling enquiries, subject to your rights. Where consent is the legal basis for marketing or optional tracking, you may withdraw it without affecting earlier lawful processing. Required order information is necessary to fulfil your purchase.
Providers and recipients
Relevant data is shared with Shopify to operate the store; payment providers such as Airwallex, PayPal or Klarna according to your chosen method; warehouses and carriers to fulfil orders; and Judge.me for review services. Providers may have their own legal responsibilities and privacy notices. Information may also be disclosed when required by law or necessary to establish or defend legal claims.
Shopify services
This store uses Shopify Network Intelligence. Shopify may combine activity from this store with interactions with other merchants and Shopify to provide enhanced services, including personalisation, analytics and relevant advertising, subject to applicable privacy choices. See Shopify’s Consumer Privacy Policy and the Shopify privacy portal to learn about its processing and exercise rights or choices directly with Shopify.
Cookies and marketing choices
Essential cookies support functions such as cart, checkout and security. Other cookies or pixels can support analytics, personalisation and marketing. Some cookies remain after you close your browser. Use the consent controls where displayed and your browser settings to manage cookies; blocking essential cookies can affect store functions. For marketing or privacy requests, email our support address. Withdrawing marketing consent does not stop necessary order or service messages.
International processing and retention
We operate from Hong Kong and use international providers. Data may be processed outside your country, including in Hong Kong and the United States. Contact us for information about the transfers and safeguards relevant to your data. Retention depends on the purpose, the duration of your customer relationship, support and warranty needs, applicable accounting and tax duties, and legal claims. A deletion request does not override mandatory retention requirements.
Your rights and policy changes
Subject to applicable law, you may request access, correction, erasure, portability or restriction, object to processing, and withdraw consent. We may need to verify your identity without requesting unnecessary data. You may complain to the data protection authority where you live, work or believe an infringement occurred. Contact support@freejoyerbot.com to exercise your rights. We update this notice when our practices change and show the revision date above.