Refund policy
30-day returns
You may notify us that you wish to return your purchase within 30 days after receiving it. This voluntary offer does not restrict your statutory rights, including the EU 14-day right of withdrawal for eligible online consumer purchases.
How to request a return or withdraw
For a return unrelated to a defect or non-conformity, you pay the return transport cost, subject to the pre-purchase disclosures and your statutory rights. These vehicles may require specialist freight: ask for a return-freight estimate before purchase. Notify us of withdrawal within the applicable period; arranging transport does not require permission to exercise that right. Email your order number so we can confirm the appropriate warehouse below and coordinate receipt before you send the vehicle.
Condition and return transport
You may inspect the goods as you would in a shop. You are responsible only for any loss in value caused by handling beyond what is necessary to assess their nature, characteristics and functioning. Return transport for a change of mind is at your cost only where this responsibility and any required bulky-goods cost estimate were disclosed before purchase. We bear return costs where required by law for defective or non-conforming goods.
Refunds
For a valid withdrawal, we reimburse the amount paid, including the cost of standard outbound delivery, within 14 days of your notice. We may wait until we receive the goods or proof of return, whichever is earlier. Premium delivery surcharges need not be refunded. Refunds use the original payment method unless otherwise agreed without a fee. Your payment provider may need additional processing time. Your legal rights for faulty goods remain unchanged.
Return warehouses
- Poland — Słubice: Dianou Fulfillment Sp.z o.o. — BFX, Swiecko 43, 69-100 Słubice, Lubuskie, Poland. TEL: 0048791444014.
- Germany — Hainburg: Hua Zhang+JSW1271, Röntgenstr 4, 63512 Hainburg, Hessen, Germany. TEL: +49 (0)15257038155.
- France — Meaux: 22 All. des Platanes, 77100 Meaux, Seine-et-Marne, France.
Faults and after-sales support
For a fault or quality concern, contact support@freejoyerbot.com with your order number and a description. We can help assess the issue by email, video or an arranged phone call. Depending on the assessment, assistance may include spare parts, remote repair guidance or a replacement vehicle. Do not attempt unsafe repairs. This process does not limit your legal rights to remedies for defective or non-conforming goods, including repair, replacement, a price reduction or a refund where applicable; legally required remedies are provided without charge.
Send the goods back within 14 days after notifying us of withdrawal.