Warranty & after-sales support
Your legal rights come first
For EU consumer purchases, the legal guarantee for non-conforming goods lasts at least two years from delivery; national law may provide longer protection. Our additional parts-support periods and exclusions below do not reduce those rights.
Tell us what happened
Email support@freejoyerbot.com with your order number and a description. We can assess the issue by email, video or an arranged phone call, then discuss spare parts, remote repair guidance or a replacement vehicle as appropriate. Do not attempt unsafe repairs. Statutory remedies are free of charge; repair, replacement, price reduction or refund apply according to the law.
Additional parts support
The store’s existing parts-support schedule below is an additional commercial benefit. It does not shorten the legal guarantee or make the customer pay for a remedy that the law requires us to provide without charge.
| Components | Additional period |
|---|---|
| Lithium battery, motor, power display, controller, charger, frame, aluminium frame, handlebar, stem, tyres, fastening screws and accelerator | 1 year |
| Lights, throttle and brake levers | 6 months |
Wear, damage and assessment
Normal wear and damage caused by misuse, unauthorised modifications, accidents, water ingress, unsuitable voltage, overloading or failure to follow care instructions can fall outside the additional commercial support. We assess the cause; these exclusions do not remove rights for an original defect or non-conformity. The earlier seven-day reporting period for seat cushions, backrests, grips, footrests, mudguards, baskets and paint does not limit statutory claims. Contact us promptly when you notice a problem.
For the separate 30-day return offer, return addresses and refund process, see Returns & refunds.
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