Terms of service

Who you are buying from

This store is operated by FREEJOY HOLDINGS (HONGKONG) CO., LIMITED, Hong Kong company number 3339085. Our business address and contact details are on the Contact page. Shopify hosts our online store; the warehouse location does not change the identity of the seller.

Prices, payment and your order

Displayed product prices include taxes. Shipping is charged separately. Check the model, colour, quantity, currency, delivery or pickup arrangements and total before submitting your order. Where freight needs a postcode quote, obtain our written quote before ordering. We will not substitute a different model or add unagreed charges without your agreement. Payment methods and any provider conditions are shown at checkout and on our payment page.

Delivery, pickup and pre-orders

All vehicle models except FW5 offer delivery or local pickup, subject to destination, stock and the selected warehouse. Pickup requires an email-confirmed appointment during warehouse hours. FW5 is a delivery-only pre-order, dispatched 90 days after ordering; transit time is additional. See our shipping policy for addresses, published rates and transit estimates.

Returns, faults and refunds

Our 30-day return offer is separate from and does not restrict mandatory consumer rights. The Returns & refunds and Warranty pages explain reporting a problem, return transport and the available remedies. Non-quality return freight is paid by the customer only where the required pre-purchase information has been supplied.

Choosing and using the vehicle

Check product dimensions, load limits, access, storage, charging and the supplied manual. Road registration, insurance, licensing and passenger rules depend on the country, model and driver. A product listing does not promise unrestricted road use in every country. Use the website lawfully and do not interfere with its security or other users.

Consumer rights and changes

Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded. Applicable mandatory law governs your consumer protections and access to remedies; a card-statement country code does not determine the seller or take those protections away. Changes to these terms do not retrospectively reduce rights attached to an existing order. For questions or complaints, email support@freejoyerbot.com.

Contact · Shipping & pickup · Payment methods · Returns & refunds · Warranty & support · Privacy policy

Shopify services

This store uses Shopify Network Intelligence. Shopify may combine activity from this store with interactions with other merchants and Shopify to provide enhanced services, including personalisation, analytics and relevant advertising, subject to applicable privacy choices. See Shopify’s Consumer Privacy Policy and the Shopify privacy portal to learn about its processing and exercise rights or choices directly with Shopify.